365yes Help Center — All Answers Here

The minimum age to register and play at 365yes is 18 years old. This is an absolute requirement that cannot be waived under any circumstances. During the KYC verification process for withdrawals, proof of age will be checked through official identification documents such as MyKad or passport. Accounts found to be registered by underage individuals will be terminated and balances forfeited.

No. Each individual is only allowed to have one active account at 365yes. Multiple registrations — whether using different names, phone numbers or emails — violate our terms of service. If the system detects duplicate accounts, all related accounts may be suspended and bonus balances will be forfeited. If you're having issues with your existing account, contact our support for assistance.

Basic information such as email address and phone number can be updated via the account settings page after identity verification. For changes to more sensitive information such as full name or date of birth, you need to contact our customer support by providing valid identification documents. This is a standard security procedure to ensure no unauthorized party changes your account information without permission.

KYC (Know Your Customer) is an identity verification process required before your first withdrawal is processed. You need to submit a valid MyKad or passport copy along with recent proof of address. The review process is usually completed within 24 to 48 working hours. KYC is a standard industry procedure to prevent fraud, money laundering and ensure the safety of all players on our platform.

Click the "Forgot password?" link on the Login. Enter your registered phone number or email and you will receive an OTP code for verification. Once the code is verified, you can create a new password. If your phone number is no longer active, contact our Live Chat support for account recovery assistance through an alternative identity verification process.

Yes. If you wish to close your account, contact the 365yes support team via Live Chat stating your request. Before closure, make sure you have withdrawn all fund balances from your account. The account closure process typically takes 3 to 5 working days. Alternatively, if you need a break from playing, you can request a temporary account suspension through our responsible gaming feature.

Yes, 365yes accepts players from all 13 states and 3 federal territories in Malaysia — including Sabah, Sarawak and Labuan. Our platform is optimized for Malaysian internet connections and supports all local payment methods. You only need an active Malaysian phone number and to be 18 years or older to register.

Most withdrawals at 365yes are processed in under one hour for players who have completed KYC verification. First withdrawals may take slightly longer — between 2 to 24 hours — due to the initial KYC review process. Withdrawals via DuitNow and e-wallets are typically faster than regular bank transfers. Withdrawals made on weekends or public holidays are processed on the next working day.

The minimum withdrawal at 365yes is RM 50. The maximum daily withdrawal limit is RM 50,000 for regular players. VIP players enjoy higher withdrawal limits based on their membership tier. No monthly withdrawal limits are imposed for players who have fully completed KYC. All withdrawals must meet related bonus rollover requirements if applicable.

Withdrawals can be rejected or delayed for several reasons: KYC not completed, bonus rollover requirements not met, bank account information does not match 365yes account name, or security detection system flags transaction for further review. If your withdrawal is delayed, you will receive a notification and can contact Live Chat support for more information and immediate assistance.

365yes does not charge any processing fees for deposits or withdrawals. However, your bank or e-wallet provider may charge transaction fees according to their respective policies — this is beyond 365yes's control. For USDT transactions, related blockchain network fees (gas fees) are the player's responsibility. We recommend checking your bank or e-wallet terms before making a transaction.

No. For security and compliance purposes, all deposits must be made from a bank account or e-wallet registered under the same name as your 365yes account. Deposits from third-party accounts will be rejected and funds will be returned. This is a standard policy that protects you from account misuse and ensures the integrity of all transactions on our platform.

If money has been deducted from your account but not credited to your 365yes account within 30 minutes, contact our Live Chat support immediately. Provide proof of transaction such as a screenshot or reference number from your bank or e-wallet. Our team will investigate and resolve the issue usually within 1 to 3 working hours. Stuck funds will not be lost — they will be credited or refunded once the investigation is complete.

Withdrawal requests currently in "Processing" status can still be canceled via your account transaction history page, as long as they have not been sent to the bank. Once a withdrawal is in "Sent" or "Completed" status, cancellation is no longer possible. If you need immediate cancellation assistance, contact our Live Chat support and they will try to help if the withdrawal is still in the internal processing stage.

Rollover requirements mean you need to wager the bonus amount (plus deposit) a certain number of times before withdrawal is allowed. For example, if rollover is 20x and you receive a RM 100 bonus, you need to place bets totaling RM 2,000 before you can withdraw the bonus money. Your rollover progress can be monitored in your account dashboard. Bets on different games may contribute different rates toward rollover requirements — check the Promotions for full details of each offer.

Yes. Existing 365yes members enjoy various ongoing promotions including daily cashback up to 10%, weekly reload deposit bonuses, surprise rewards for active players and seasonal promotions for Malaysian holidays. These promotions are updated regularly — visit the Promotions to see all the latest offers available for your account.

Yes, you can choose not to activate a bonus before making a deposit by notifying customer support. If a bonus has already been credited but rollover requirements have not been met, you can request bonus cancellation via Live Chat support — in this case, the bonus balance will be removed from your account but your original deposit remains unaffected. Once rollover is fully completed, the bonus can no longer be cancelled.

Bonus validity periods vary by promotion type. First deposit bonuses are typically valid for 30 days from the date credited. Daily cashback bonuses are valid for 24 hours while free spins must be used within 7 days. After expiry, bonuses and any related winnings that have not met rollover requirements will be forfeited automatically. Check the validity period details for each promotion on the Promotions.

Yes, 365yes has a multi-tier loyalty program for active players. The more you play, the higher your VIP level and the greater the benefits you earn — including higher withdrawal limits, exclusive bonuses, more generous cashback, a personal account manager and access to special promotions not available to regular members. Upgrades happen automatically based on your cumulative wagering volume.

Bonuses may not be credited for several reasons: the deposit did not meet the specified minimum amount, the promotion has expired, or the bonus is only eligible for the first deposit. If you are sure you meet all conditions but the bonus has still not been credited after 15 minutes, contact our Live Chat support with proof of deposit. Our team will review and credit the bonus manually if you are eligible.

Yes. All games at 365yes use a Random Number Generator (RNG) certified by independent international verification bodies. This ensures every slot spin, every card hand and every game outcome is completely random and cannot be manipulated. Live casino games are broadcast live and operated by real dealers for full transparency.

Yes, the 365yes platform is fully optimized for mobile devices. You can play directly through your web browser on Android or iOS phones without needing to download any app. The 365yes mobile app is also available for download and provides a smoother gaming experience with an interface optimized for touchscreens. All games, including live casino, work well on 4G or WiFi connections.

The minimum bet for slot games at 365yes starts from as low as RM 0.10 to RM 0.30 per spin, making it suitable for both casual and experienced players. Maximum bets vary by game — some premium slots allow bets of up to RM 500 per spin. You can check the exact betting limits for each game in the game information before starting.

All sports betting results can be checked via the "Betting History" section in your account. Match results are updated in real time as matches are in progress. Winnings are automatically credited to your account balance as soon as official results are confirmed. For postponed or canceled matches, your bets will be refunded according to the betting rules set out on the Wagering.

365yes supports responsible gaming by allowing players to set their own personal limits. Through your account settings, you can set daily or weekly deposit limits, loss limits and play time limits. This feature is designed to help you stay in control. For more information on available responsible gaming tools, visit the Responsible Gaming us.

If your internet connection drops during gameplay, the 365yes system will automatically save your game state. As soon as you reconnect and log in, you can resume your session from where it stopped. For live casino games, if a technical disruption occurs on the platform side, affected bets will be settled according to the established game policy. If you experience a loss due to a technical disruption originating from our side, contact support with a screenshot as proof.

Two-factor authentication (2FA) adds an extra layer of security by requiring an OTP code sent to your phone every time you log in from a new device or location. This means even if someone else knows your password, they still cannot access your account without your phone. To enable 2FA, go to Account Settings and find the "Security" section — follow the instructions to activate SMS verification or authenticator app.

Contact 365yes Live Chat support immediately and request your account be temporarily frozen. Change your password as soon as possible from a secure device. Check your login history and transaction history to identify any suspicious activity. Our security team will conduct a full investigation and will help you regain full control of your account. Report any unauthorized transactions for review.

Never. Legitimate 365yes team members will never ask for your password, OTP code or bank card information via any channel including email, SMS, WhatsApp or Live Chat. If you receive any message requesting such information claiming to be from 365yes, it is a scam attempt. Do not respond and report immediately to our official support team.

365yes adheres to strict Anti-Money Laundering (AML) policies. This includes thorough KYC processes, real-time transaction monitoring and reporting of suspicious activity to relevant authorities. Players are required to ensure all funds used are from legitimate sources. Transactions found to be suspicious will be investigated and related accounts may be suspended during the investigation.

Yes. You have the right to request a copy of the personal data we hold about you. Submit a written request to our support team via Live Chat or official email stating the type of data you require. We will process the request within 30 working days in accordance with our data protection policy. For more information about your rights, refer to Privacy Policy us.